Outlet FAQs

Frequently Asked Questions

We have compiled a list of the questions that we get asked the most. If you have a question that is not listed here give us a call at

(866) 409-0066

How is it possible to buy a mattress for almost 40% to 80% off retail from Chicago Mattress Outlet?

It’s simple. We sell mattresses that are discontinued models (may have different fabric than last year’s), ‘as is’ merchandise meaning a slight cosmetic blemish that came from the manufacturing plant (while loading the truck) that does not affect the quality of the mattress, or retail ‘overstock’ models (they bought too many and need to bring in new merchandise).

Retailers have to pay high overhead, offer warranties and generally have to pass their cost onto their customers. Since we are a mattress outlet store, we offer great service at a great price without pushy salesman who is on commission. We sell name brand mattresses at a fraction of the cost, 40%-80% off standard retail prices. We make a flat rate on each mattress, so our objective is to fit you to the right mattress.

Chicago Mattress Outlet makes your mattress shopping experience extremely easy and very pleasant! We sell name brand mattresses that give you, the consumer, QUALITY, COMFORT and PRICE VALUE for Guaranteed Savings that is below any other stores. We provide the VERY FINEST SERVICE anywhere. Join our many customers who enjoy premium, luxurious bedding at very affordable prices. Come in and experience our Name Brand High End Mattresses at very low prices.

Are we the right company for you to buy the mattress?

Ask yourself these questions:

  • Do I value the hard earned money I make?
  • Do I want a high-end quality mattress but the sticker price is just too much?
  • Am I a smart consumer?

If you answered “Yes” to any of the questions above, Chicago Mattress Outlet is the mattress company for you.

What is the difference between our store and a regular retailer?

At Chicago Mattress Outlet, because we buy in bulk, we are able to get our mattresses at a fraction of the cost of a retailer. We don’t offer factory warranties. We do not allow any of our customers to purchase a mattress from us that has any defect. “Our policy has always been to take care of our customers, do the right thing”. If it costs our company money to make it right, then that is the only time it means something. Otherwise it’s just all talk when it comes to customer service.

Retailers generally bring in new models a few times a year and we’re able to get their discontinued models. We sometimes will have the exact same mattress that retailers have on their showroom floor because of the timing involved with introducing new inventory.

Most of our mattresses are overstocks and discontinued, and also can sometimes have a slight cosmetic blemish from truck hauling or slight warehouse scuffs. Retailers cannot sell these items at premium prices. Therefore, we are able to sell these mattresses at much lower prices.

We also can’t advertise the brands and do the usual advertising and promotions of a factory authorized dealer. Quality mattresses are expensive. It’s not uncommon to find a $2400 – $3400 mattress in other stores that we sell to you for $700 – $900.

We know we’re not for everyone but for those in the ‘know’, we’re the quality discount mattress store for you. No hard sells, no ‘car buying’ type negotiations. You’ll walk away knowing you received the best pricing possible at Chicago Mattress Outlet.

Do our mattresses carry the Manufacturer Warranties?

Most of our mattresses are sold ‘as is’. No factory warranties. Except for :
Englander, Five Star, Corsicana, Magic Sleep & Bed Boss mattresses  which is sold at very low …low price!


What exactly is the coil count or wire gauge thing?

We know it can be confusing, but generally the higher the coil count, the better. And thicker the gauge of the wire that is the ‘coil’, the higher the quality. That doesn’t mean a low coil count or smaller gauge is bad. It just means it’s going to feel a bit different and might wear differently. All name brands use top quality coil systems and most companies use the same ones. There are over 25 different variations on coils and all good.

What if I need more than one mattress? Will you give me a deal?

YES! Our business is about making sales and we definitely will give you a great discount if you buy more than one. In fact, find a few friends to come in with you to buy a mattress and we’ll make you a deal you can’t refuse! Just remember we are working with very slim margins.

Do you do refunds or exchanges?

We are an “all sales are final” store. We ask that you are sure of your purchase and inspect your mattress before you leave the store.

What type of payment do you accept?

We accept Cash and all major credit cards. We also have financing options available.

Can I try a mattress out?

Yes, in our store we display a big variety of  mattresses for you to try out !  We will talk to you about our 3 step fitting process. It’s very simple. It is important to match the mattress that fits your needs, not a mattress that a different store has stocked up and is on sale.

We want you want to get a great night’s sleep every night, and for that you need a mattress that will last. Chicago Mattress Outlet’s savings and quality are guaranteed to put you to sleep.

Are your prices negotiable?

No, we sell our mattresses at rock bottom prices, but we frequently have specials and package deals that we advertise on our website. We do give discounts for quantity purchases. If you are a business such as a hotel or require a large number of mattresses, please contact us for our special business quantity discounts.

Do you deliver?

Absolutely! We have what we consider to be the best delivery service in the area. You can also pick up your purchase at our convenient location.

What makes you different than a mattress discount store?

Great question! Most mattress discount stores carry low- to mid-level quality of a brand-name mattresses. In essence, they decide the type of mattress you should have. We are able to locate high-quality mattresses from different sources so we can provide you a wide range of mattresses. Our company gives you the opportunity to own a mattress that can cost over $4,000 for up to 80% off.

In addition, discount stores will have a few floor models. Once you decide which mattress you want, they will pull one from their stock. You don’t get the exact mattress you saw. There’s always a chance you could get a different mattress, or that same mattress you choose will not lay the same. We are able to show you the exact mattress you will be purchasing. You will either take it with you or we’ll arrange delivery through our delivery service.

No chance of getting the wrong mattress or the classic ‘bait and switch’ practice that many customers have complained about with other discount mattress stores. Some manufacturers label the exact same mattress various names. This makes it difficult for consumers to price compare or to ensure that you’ll receive lowest price for the same name and model.

When do I know that I need to replace my mattress?

  • You current mattress over eight years ago.
  • You wake up feeling more tired than when you went to bed.
  • The couch feels more comfortable than your bed.
  • Your mattress “looks” like a hand me down (or actually is).
  • You wake with aches and pains every morning.
  • You need pillows between your legs to get comfortable.
  • You see lumps, dips and valleys in your mattress

Do you take orders over the phone?

Yes, we do, all the time. Please call us any time during business hours. Remember to be ready to answer some questions about yourself so we can fit you with the proper mattress. We will take delivery instructions from you and inform you of an expected arrival date, which is usually within a couple of days. If you wish to pay via credit card we will process your transaction the day of purchase and you’ll receive a copy of the receipt with your delivery.

Can you setup my mattress when you deliver it?

We do on most items if requested at the time of purchase. Set up of products does take time and will change the delivery schedule for other customers receiving orders that day. Therefore we ask that you let us know at the time of purchase.

Can I buy just the mattress or foundation?

Yes you can. Foundations do not always have to be replaced. We carry both low profile (5 1/2″) as well as regular foundations (9″).

Do I need to buy new foundation with my new mattress?

No, you don’t, but it is very important to make sure that your existing foundation is in excellent shape. The mattress will not be supportive if the foundation isn’t. Other stores will tell you that you have to have the matching box. Chicago Mattress Outlet does not, However we recommend that your box spring be in good condition to get the maximum benefit from your new mattress.

Why do I need a center support roller frame for my new mattress set?

Without this extra support the foundation will warp over time and not provide the proper support to the mattress. If you have ever had a bed that seems to be lower in the middle – causing you to roll into the center – this was caused by the box spring not being properly supported.

Why is the price of just the mattress not half the price of a complete set?

In recent years, as mattresses have grown in thickness and complexity, the cost of purchasing just the mattress has risen from 60% to as high as 85%. There are many more construction elements involved in the design of a mattress than that of the foundation.

What does it mean if there are body impressions in my new mattress?

Body impressions are a natural occurrence with a new mattress, particularly those that are thick and plush. Please allow about a month to break in your new mattress. Each manufacturer has expected body impressions.

What are the Different Mattress Sizes?

Twin- 39″ x 75″
Twin XL- 39″ x 80″
Full- 54″ x 75″
Full XL – 54″x 80″
Queen- 60″ x 80″
King- 76″ x 80″
California King- 72″ x 84″

Can you custom make Special Size Mattresses?

Yes, we can customize any size you like on select models with verticoil or continuous coil.